Introduction

1.0 General Information

Scope

2.0 Application of this Privacy Policy

This Privacy Policy applies to your use of (regardless of the means of access). You may access or use our Website through a desktop, laptop, mobile phone, tablet, or other consumer electronic device (each a "Device").

Changes

3.0 Modifications and Revisions

We reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner. If we do so, however, we will notify you and obtain your consent to the change in processing. Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the information collected on or after the date of the change.

It is also your responsibility to periodically check this page for any such modification, revision, or amendment. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our Website or by sending you an email notification).

Data we collect

4.0 Personal Information We Receive from You

Your privacy and security are of utmost importance to us. In order to become a User, you may be required to provide certain information, including any information that may be used to personally identify you ("Personal Information"), in the applicable registration, submission, or contact form as part of your personal data. Personal Information includes your name, address, phone number(s), email address, and any other information that may lead to the disclosure of your identity as an individual. We will always follow the principles of the Nigeria Data Protection Act 2023, as amended or updated from time to time (the "Privacy Principles").

When you visit our Website, we may collect the following personal information from or about you:

• 4.1 Contact Information: Your name, phone number, postal address, or e-mail address.
• 4.2 Account/Registration Information: Your full name, address, email address, and telephone number.
• 4.5 Online Identifiers: IP address, advertising ID, unique device ID, and other information about your device, and internal and third-party IDs that have been assigned to you.
• 4.6 Location Information: Information about your precise location collected from your device (in limited circumstances) or your general location derived from your IP address.
• 4.7 Internet Activity Information: Information about your use of our Website, your interactions with the e-mails we send to you, and your activities on other websites you visit, including the web pages, content, and advertisements you view and the links you click on; your browsing history; and the social media you use, including the "shares" and "likes" you make on a social media platform connected to the Website.

Depending on how you use our Website and Services, you will be subject to different types of Personal Information collected:

• 4.8 Registered Users: During registration, we will collect Personal Information through your voluntary disclosure when you interact with our representatives, receive notifications by text or email about marketing, or receive general emails from us. By undergoing the registration process, you consent to us collecting, storing, using, or disclosing your Personal Information under this Privacy Policy.
• 4.9 Unregistered Users: If you are a passive user and do not register, you may still be subject to Passive Data Collection, which may include IP address information, location information, and certain browser data such as history and/or session information.
• 4.10 All Users: The Passive Data Collection that applies to unregistered users shall also apply to all Users of our Website.
• 4.11 Related Entities: We may share your Personal Information with any of our parent companies, subsidiary companies, affiliates, or other trusted related entities, provided they agree to our privacy standards and treat your Personal Information in the same manner that we do.
• 4.12 Email Marketing: You may be asked to provide your name and email address to receive email marketing communications. This information will only be obtained through your voluntary disclosure, and you will be asked to affirmatively opt in.
• 4.13 User Experience:From time to time, we may request information from you to assist us in improving our Website, such as demographic information or your particular preferences.

Automatic tracking

5.0 Personal Information We Receive Automatically

We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us during a registration process or at other times while using our website, services, and applications.

5.1 Cookies: We use cookies to make your browsing experience easier and more intuitive. Cookies are small strings of text used to store some information that may concern the user, their preferences, or the device they are using to access the internet. Cookies do not record or store any Personal Information. If you want, you can prevent the use of cookies, but then you may not be able to use our website, services, and applications as we intend.

5.2 Technical Cookies: Technical cookies, which can also sometimes be called HTML cookies, are used for navigation and to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows for the safe and efficient use of the site.

You can manage or request the general deactivation or cancellation of cookies through your browser. However, if you do this, please be advised that this action might slow down or prevent access to some parts of the site.

Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit our website, services, and applications. These are also considered technical cookies when they operate as described.

Temporary session cookies are deleted automatically at the end of the browsing session;these are mostly used to identify you and ensure that you don't have to log in each time,whereas permanent cookies remain active for longer than just one particular session.

5.3 Third-party Cookies: We may also utilize third-party cookies, which are cookies sent by a third party to your computer. Permanent cookies are often third-party cookies. The majority of third-party cookies consist of tracking cookies used to identify online behavior, understand interests, and then customize advertising for users.

Third-party analytical cookies may also be installed. They are sent from the domains of the aforementioned third parties external to the site. Third-party analytical cookies are used to detect information on user behavior on our website, services, and applications. This takes place anonymously to monitor performance and improve the site's usability. Third-party profiling cookies are used to create profiles relating to users and to propose advertising in line with the choices expressed by the users themselves.

5.4 Profiling Cookies:We may also use profiling cookies, which are cookies that create profiles related to the user and are used to send advertising to the user's browser. When these types of cookies are used, we will receive your explicit consent. To learn more about cookies, visit www.allaboutcookies.org or www.google.com/policies/technologies/cookies/.

5.5 Support in configuring your browser: You can manage cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for using our Website.

5.6 Log Data: Like all websites, our Website makes use of log files that store automatically collected information when you visit. This is processed in an automated form and collected exclusively in an aggregated manner to verify the correct functioning of the site and for security reasons. For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also possibly include Personal Information, such as an IP address, which could be used, under applicable laws, to block attempts to damage our website, services, and applications or to damage other users, or, in the case of harmful activities or crime. Such data is never used for the identification or profiling of the user, but only for the protection of our website, services, and applications and our users.

External services

6.0 Third Parties

We may utilize third-party service providers ("Third-Party Service Providers"), from time to time or all the time, to help us with our Website and to help serve you.

We may use Third-Party Service Providers to assist with information storage (such as cloud storage).

We may provide some of your Personal Information to Third-Party Service Providers to help us track usage data, such as referral websites, dates, and times of page requests, etc. We use this information to understand patterns of usage and to improve our website, services, and applications. We may use Third-Party Service Providers to host our Website. In this instance, the Third-Party Service Provider will have access to your Personal Information. We may allow third parties to advertise on our Website. These Third-Party Service Providers may use cookies in connection with their advertisements (see the "Cookies" clause in this Privacy Policy).

Some of our Third-Party Service Providers may be located outside Nigeria and may not be subject to Nigerian privacy laws. We only share your Personal Information with a Third-Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy. Your Personal Information will not be sold or otherwise transferred to other third parties without your consent.

Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Information to a third party or third parties to protect the rights, property, or safety, of us or our Users, or as otherwise required by law. We will not knowingly share your Personal Information with any third parties other than under this Privacy Policy. If your Personal Information might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information.

In general, you may request that we do not share your Personal Information with third parties. Please contact us via email if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.

Marketing

7.0 Communications

We will obtain your express opt-in consent before we share your Personal Information with any company outside VoyageQuest for marketing purposes. If you opt in to receive marketing from third parties, we recommend that you read their privacy policy to see how they will use your data and how to alter your marketing preferences with them should you wish to in the future.

Disclosure

8.0 Transfers and Disclosures

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.

We may transfer your Personal Information to third parties under confidentiality obligations when required for the performance of any service in relation to the Services we offer on our Site. In any event, where we allow other parties to use Personal Information we hold about you, those parties are bound by strict contractual provisions with us and only have access to the personal information needed to perform their functions and may not use it for other purposes. Further, such other parties must process the personal information in accordance with this Privacy Policy.

Security

9.0 Storage of Personal Information

We use secure physical and digital systems to store your Personal Information when appropriate. We ensure that your Personal Information is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Information very seriously. We take all reasonable steps to protect your Personal Information.

Personal Information is stored throughout your relationship with us. We delete your Personal Information upon request for the cancellation of your VoyageQuest Account or other general requests for the deletion of data. In the event of a breach of your Personal Information, you will be notified within a reasonable time frame, but in no event later than two weeks, and we will follow all applicable laws regarding such a breach.

Purpose

10.0 Use of Personal Information

We primarily use your Personal Information to help us provide a better experience for you on our Website and to provide you with the services and/or information you may have requested. Information that does not identify you personally, but that may assist us in providing broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include, but is not limited to, interests based on your cookies. to our consultants, advisors, service providers, and agents (“Third Parties”) Personal Information that may be considered identifying may be used for the following:

• Improving your personal user experience
• Communicating with you about your VoyageQuest account with us
• Marketing and advertising to you, including via email
• Fulfilling your requests for services and information, including sending you newsletters via email or postal mail
• Providing any service to you
• Verifying your identity for the purpose of applicable checks
• Advising you about updates to our website, and services or other related items
• Monitoring and recording communications with you (including phone conversations and emails) for quality assurance and compliance — we will always tell you of our intentions and the specific purpose of making the recording before doing so
• Understanding trends in how the users of our website interact with the content and features on our website

When we share

11.0 Disclosure of Personal Information

Although our policy is to maintain the privacy of your personal information as described herein, we may disclose your personal information if we believe that it is reasonable to do so in certain cases, at our sole and exclusive discretion. Such cases may include, but are not limited to:

• To satisfy any local, state, or Federal laws or regulations
• To respond to requests, such as discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies
• To bring legal action against a user who has violated the law or violated the terms of use of our website
• As may be necessary for the operation of our website
• To generally cooperate with any lawful investigation about our users
• If we suspect any fraudulent activity on our website or if we have noticed any activity that may violate our terms or other applicable rules
• If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us about our users will be part of the transferred assets
• We may employ companies and individuals to perform functions on our behalf, and we may disclose your personal information to these parties for the purposes set out above, for example, for reviewing and accepting requests, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the relevant Data Protection Agency.

Your controls

12.0 Your Right to Request

You have the right to:

• 12.1 Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• 12.2 Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• 12.3 Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request. Please note that this may amount to a termination of your right to use the Site.
• 12.4 Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground because you feel it impacts your fundamental rights and freedoms. You also have the right to object to processing where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• 12.5 Request restriction of processing of your personal information. """ This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to retain the data even if we no longer require it, as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your personal information, but we need to verify whether we have overriding legitimate grounds to use it.
• 12.6 Request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• 12.7 Withdraw consent where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact info@voyagequest.travel.

• 12.8 No fee usually required: You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

• 12.9 What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.

• 12.10 Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. To exercise any of these rights, please contact us at info@voyagequest.travel.

Preferences

13.0 Opting Out

From time to time, we may send you informational or marketing communications related to our website, services, and applications, such as announcements or other information. If you wish to opt out of such communications, you may contact us at info@voyagequest.travel. You may also click the opt-out link, which will be provided at the bottom of all such communications.

Please be advised that even though you may opt out of such communications, you may still receive information from us that is specifically about your use of our Website and Services or your VoyageQuest Account with us.

By providing any Personal Information to us, or by using our website, services, and applications in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.

Acknowledgement

14.0 Acceptance of Risk

By continuing to use our website, services, and applications in any manner, you manifest your continuing assent to this Privacy Policy. You further acknowledge, agree, and accept that no transmission of information or data via the Internet is always completely secure, no matter what steps are taken. Your communications may go through a number of countries before they are delivered — this is the nature of the Internet.

You acknowledge, agree, and accept that we do not guarantee or warrant the security of any information that you provide to us and that you transmit such information at your own risk. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

Get in touch

15.0 Contact Information

If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at: